Frequently asked questions

What is the processing time on my order?


Some items are held in stock and some are made to order so processing times may vary. For more detail please check your item's product description.




Do you accept returns?


Yes, but only on stock items, returned within 14 days. I cannot offer refunds or exchanges on CUSTOM and PERSONALISED ORDERS. Please consider your idea carefully before purchasing. Get in touch with any questions before ordering and i will be happy to answer any queries.




Can you help me with sizing?


I embellish a selection of new and vintage garments.

All NEW garments should include a size guide image within the product listing.

Vintage items may not adhere to this standardised sizing scale but i will include an estimate size in the product description.

I aim to include as much info as possible in my listings but if you do require more specific measurements or size comparisons please get in touch and i will endeavour to help.




Can i wash it?


GARMENTS
The vinyl printing techniques i use to embellish my wares are machine washable at 30 degrees.

(Officially the vinyl is built to withstand a hotter wash but in order to keep the multiple layers of vinyl print used in many of my designs in top condition for as long as possible i recommend a cool wash.)

After machine washing shake out and leave to air dry on a drying rack or line.

DO NOT TUMBLE DRY
DO NOT IRON DIRECTLY OVER VINYL PRINT.

If ironing please turn garment inside out and iron on reverse.

ZIP PURSES and BAGS
Spot wash any stains or marks using a sponge and warm soapy water. Allow to dry naturally.
EARRINGS Please keep away from water.




How will my purchase be packaged?


All my items will arrive gift wrapped in patterned tissue paper with a neon pink sticker.

If your purchase is a gift and you would like some EXTRA SPECIAL WRAPPING please get in touch.
Occasionally a plastic postage bag is unavoidable in order to ensure your order arrives in tip top condition but i endevour to avoid excess plastic and packaging and will be upgrading to biodegradable postage bags when i next restock.