SHIPPING AND RETURNS

Shipping

FREE SHIPPING is currently being offered on all orders within the UK.

Due to the time consuming, handmade nature of my work, high value orders, and orders being sent to destinations deemed to be at higher risk of loss are sent using a Royal Mail 'Signed for' service.

Processing Time

Every item in my shop is handmade by me. Some items are held in stock but others are made to order just for you.

I try to keep an estimate of my production time within each product listing but if you need your item by a particular date please message me before purchasing and i will give you a more accurate time frame for your order's completion

 

Customs and Import Taxes 

 

Buyers are responsible for any customs and import taxes that may apply. I am afraid i cannot take responsibility for delays caused by customs.  

Returns and Exchanges

I gladly accept returns and exchanges on stock items, excluding earrings. For hygiene reasons all earrings are non returnable. 

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Should you have a problem with your order please contact me within 7 days of delivery and return the item to me within 30 days of delivery. 

Buyers are responsible for return shipping costs. If the item is not returned in it's original condition, the buyer is responsible for any loss in value. 

I do not accept cancellations once an order has been posted. 

 

Unfortunately, custom or personalised orders cannot be returned or exchanged: