Returns

Returns and Exchanges

 

Please get in touch via my contact page,  stating your order number if you have any issues with your purchase.

I accept returns and exchanges on stock items, excluding earrings. For hygiene reasons all earrings are non returnable.

Unfortunately, custom or personalised orders cannot be returned or exchanged.

I do not accept cancellations once an order has been posted.

I ask that you please notify me of any issues within 7 days of delivery and return the item to me within 15 days of delivery. At present i am unable to cover the cost of return postage.

All items must be returned in their original condition with tags and packaging intact. The customer is responsible for any loss in value.

 

Lost / Missing parcels

 

On the rare occasion that parcels go missing in the post I maybe able to make a claim with Royal Mail for a portion of the parcel’s value but there is a limited time period where this is possible. Therefore I ask that you please let me know your order has not arrived within 2 months of receiving an ‘order shipped’ email.

 

Please send your returns/exchanges to:

Rebecca Denton  Second floor flat, 89 Sommerville road, BRISTOL, BS7 9AE
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